Email Policy

 

 

 

 

 

 

 

 

 

 

 

 
 
 
 
 
 
Email has become a routine part of our culture. The staff at JLI want to provide flexible ways for you to contact us and schedule appointments. However, there are potential threats to email contacts. Here are some questions and answers that give you more information.

 

Q: Are emails confidential?
A: Do not send emails that contain Personally Identifiable Health Information (PHI), symptoms, or complaints as there is no guarantee emails are secure or private. Never put anything in an email that you would not want displayed on a highway billboard.  Provide such information in person, via the confidential and password-protected voicemail at 972-656-9385, or the secure email on the online calendar menu which is password-protected and encrypted.

Q: Do you ever use email?
A: Joyful Life Institute's (JLI) policy allows for the sparing use of email communications. For example, sending of forms, appointment scheduling, rescheduling, canceling, confirmations, and reminders by email.

Q: What are the possible concerns with email confidentiality?
A: Emails may be misdirected to an unintended recipient or intentionally intercepted by a third party. Emails sent from an employer-provided email account are typically subject to review by the employer. This does not afford you confidentiality.

Q: Can my emails be subpoenaed?
A: Emails create a permanent written record of our communication. Emails are subject to discovery, subpoena, and search warrants. Courts may decide emails are not privileged communications.

Q: How frequently do you check your email?
A: There may be a lag time between your sending and this provider receiving your email. Email is not the staff’s primary mode of communication. Several days may elapse before your provider opens and can respond to your email. For a timely response, leave a message at 972-906-5607.

Q: How can I contact you in the event of a clinical crisis?
A: Email should never be sent to notify your provider of a crisis. If this is a life-threatening situation, call 911. If you are a current client and this is a clinical crisis, call 972-906-5607and follow the directions.
 
By sending  emails you understand and acknowledge the potential for loss of confidentiality when you use this mode of communication. Given this, you authorize JLI to send you email replies. Also you accept all risk, liability, and damages that may result from an email breach.



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